Shipping and Delivery
Heritage Seed Orders
Heritage seeds are all sent with Australia Post unless included in an order of Compots or Compot Tops. Australia Post have increased their charges as of 1st April 2024.
Seed Postage Charges
1. Flat rate of $3.40 for 5 packet of seeds (1 window envelope)
2. Or you can choose tracked post for $6.90 (1 Austpost Green and White Envelope)
3. Tracked post of $6.90 is automaticly charged after 5 packets of seeds up to 12 packets of seeds
4. Larger packets of more than one, added to an order, are charged at $6.90 as they are too big to fit in a standard envelope.
5. Beyond 12 packets tracked post of $11.60 is automatically applied
6. Beyound 50 packets post goes up to $18.60 unless we can find a cheaper rate with a courier. We refund the difference if we find you a better postage rate.
If you have ever had lost deliveries to your address I recommend you chose the tracked postage option if purchasing less than 5 packets of seeds.
We have no control over the post and do not refund seeds lost in the mail. Australia Post have never lost any tracked orders to date
Please email us if you wish to use another option.
Preparing a seed order can take time depending on the size of the order. We aim to post your order within three to five business days, typically every other day. However, this is sometimes not possible. If not possible we contact you and let you know accordingly.
Currerntly we post seed orders every Monday, Wednesday and Friday.
You can call us if you wish to pick up, or if you have any queries or questions on (07) 3358 3716 or +61 467 006 529.
Because ABSeeds site now offers better tracking options in a tracked envelope, more people are using this option. We take a photo of your tracking number and email it to you after your seeds are posted. If we get too busy this may not always happen. But you can always email us for your tracking details.
Most orders arrive within a week. We have no control over the post. And they have no control over extenuating circumstances such as flood, fires, lockdowns, holiday spending or something else. Your order could potentially take more than a week to get to you. Please email us of this late delivery so we can check the tracking if you choose to track your order.
We may need to place a query to Australia Post if delivery is 1 to 3 months overdue.
If you do not choose tracking, there is no way for anyone to know where your order is. You must then rely on Australia Post to deliver. You can lodge a query with Australia Post to find your lost parcel only if you chose the “Tracked” option. So please consider your postage situation.
Unfortunately we do not give refunds on orders lost in the mail that are not tracked. If you think your address has had postage issues in the past then please choose the “tracking option”. After 5 packets the website will automatically charge for tracked post according to the number of seeds you ordered. Up to 5 packets you have the choice of regular post or tracked post. You can chose this option during checkout. We cannot track regular post.
Lost or Misplaced Orders
It is not common for a parcel to go missing but it can happen from time to time. For Compot orders (we have changed the website again due to continued postage probles so any Composter orders now need to be made from the Compot site. You can order seeds from that site to add to an order of Compots) check your tracking notice first (check your spam folder). Find out what stage of the delivery process your order is at. Then email or call us so we can follow up with the courier service. We believe you have an option to send a query to the courier yourself. If not sure about this we will send the query for you.
Finding the parcel does take quite a few days. When the courier cannot deliver the parcel we receive a notification, then contact you. In some cases, the courier service may ask for a redirection or rebooking fee. If the error was on our part we pay for the redirection or rebooking fee. So please make sure we have the correct postal address.
Seed orders sent via Australia Post very rarely go missing. You can choose to have any order of seeds tracked for a minimum of $6.90 on the checkout page up to 12 seed packets. Seed orders are usually left in your letter box unless it is a very large order. I believe Austpost notify you to collect your parcel in this instance. The courier service if required will generally leave your parcel at your front door unless otherwinse instructed by you.
Personally, I don’t think it is worth paying $6.90 for only 1 to 5 packets of seeds. But it is your choice. The option is there if you wish your order to be tracked. To date Australia Post have not lost one order. If they are undeliverable, they will be returned to us where we will contact you for further instructions. We may charge you additional postage costs if we have to redeliver your order to you due to incorrect address details. The return process can take up to 3 months. This can be quite frustrating, so a little patience is required here.
Sometimes extenuating circumstances can affect the delivery of your order. EG. covid lockdowns, fires or floods etc. This may cause temporary delays but you will get your order as soon as is humanly possible. Again, a little more patience is required in these difficult times. Be aware the postal services are all doing the best they can.
Pick up your order
Pick up orders can be placed over the phone on (07) 3358 3716 or +61 467 006 529. Or via this link to a custom quote email for Compot orders, or from the link on the SHOP PAGE.
The shopping cart system only allows for postal service orders to be handled online. By choosing to pay by EFT (Electronic Funds Transfer) you will not be charged when you place the order. Thus you can pay when you pickup your order less postage costs.
To arrange a time to collect that suits both parties. Email, text or call +61 467 006 529 or call (07) 3358 3716
If you booked and paid for your order online, but then decide to collect, we can cancel the courier service. You must call us as soon as possible and a refund for the post will be given.
Even though you paid online for postage, the service is not actually paid for till we book the courier. This gives you a window of opportunity to cancel the courier. Please call or email as soon as possible on (07) 3358 3716 or +61 467 006 529. Once the notification for the courier service has been received you need to notify us immediately to cancel the courier. Otherwise your parcel may be collected before you cancel. At this point in time it is pointless to cancel the courier. The courier usually comes before midday so you have till 9am on the day of collection to cancel. However it is best to do it the night before so we have plenty of notice to cancel the courier.
On the Direct Compost Solutions website, you can add seeds into an order of garden products or the ECO-EZE Compot Composter simply as the seeds are now included on the DCS site as well as on the stand alone ABS site if you only want to order seeds. If for some reason you get overcharged on the postage we will call and offer you a refund or some replacement stock in the way of garden products or seeds. The choice is yours.
We now offer $10.00 flat shipping for any Compot bundle. If you add seeds to this order there is no extra postage charges. You can add up to 3 x 1kg garden supplemets to this order and still only pay $10.00 shipping. Beyond that the post will change accordingly. Seed shipping rates are set as above if you order only seeds.
If you are not satisfied with the postage costs, cancel that order and try again with a different order. If still not satisfied please call us (0467 006 529 or 07 3358 3716) and see if we can get you a better rate through Australia Post – for DCS products. However the updated website should offer you a flat shipping rate or four of the cheapest postage rates including Australia Post if their postage rate is one of the four cheapest and one signature rate except for flat rate post. If you need to sign for your order with the flat rate post option you must add this in the notes so I can book it accordingly.
Occasionaly I have issues with the couriers not collecting your order in a reasonable amount of time. So I may chanage your prefered courier to one that I know is promptly picking up your order. Any difference incured will be covered by me unless it is excessive in which case I will notify you to discuss alternate options.
If you are happy with the postage costs (on the DCS site) then proceed with your order to the payment options. It is up to you who you choose as your preferred courier (and delivery options), or Australia Post if you are purchasing items that are not calcuclated with the flat shipping rate (such as garden supplements). The Courier Services do not post to a PO Box number. You will have to choose Australia Post if wanting your order delivered to a PO Box number. If you have no where for a parcel to be left at your premises you can choose the “SIGN” option from the courier services if you are ordering Garden Supplements.
To offer a flat rate of shipping complicates the check out process so if for what ever reason you are not satisifed with the cost of your order please call me and see if I can give you a better deal.
Don’t be put off by the costs. If your order seems excessive when ordering the Compot or Garden Supplements – call us for a custom quote. I am sure I can get you a better deal. Ph: 0467 006 529. Postage for seed orders has been simplified to reduce errors and customer confusion. Thank you for your business. Regards, Victoria Brun
