Returns & Refunds Policy

Home Returns & Refunds Policy

sep-img

Returns & Refunds Policy

RETURNS & REFUNDS POLICY

Returns & Refunds Policy for ABSeeds states what we will and won’t accept for a return or refund of a product purchased.

Thank you kindly for your order.   We hope you achieve great results with your seeds or other products you may purchase from our site.   However, if for whatever reason you are not satisfied with your purchase, you may return it for a full refund, credit or exchange depending on the item in question less the postage within 30 days.

With our range of Heritage Seeds, we cannot supply a refund, though, we may issue a replacement as determined by the nature of your issue.

Any Garden Supplement, Liquid Fertilizer or Horticultural Vinegar must be unopened and returned in the same condition as it was purchased.  Once opened we cannot offer you a refund.

Please contact us so we understand the nature of your issue or request for a refund and thus improve our customer service or perhaps the product.

RETURNS

Your item/s arrived damaged:
Contact us immediately for a replacement or exchange.   Email us a photo of the damaged item to receive a replacement.   This helps us to improve our packaging.
You changed your mind:
No problem.   Simply return the goods undamaged and a refund, less the postage costs, will be deposited to your credit card or bank account.   Charges now apply if requesting a refund through Paypal or Stripe so please choose your items carefully, or we can send a substitute item that suits you better.

You can use our courier service for cheaper postage by emailing or calling us if you are returning garden products.

If the courier service is required we will email you a delivery docket that can be printed out and attached to the box.

This would apply to garden products only and not seeds as they can be mailed back in an envelope through Australia Post.

RETURN PROCESS

Send us an email with your proof of purchase – invoice statement.
Post the goods back to us using your own postage system OR
Use our courier service for cheaper postage rates.

Simply request a printable label to attach to the outside of the box.  This applies to garden products.
If your pick up address is different to the one on the invoice then include these details in the email.

But be aware you need to be home for the courier service to pick up or the parcel needs to left in a safe place for collection – either – Front Door, Back Door, Side Gate, or Carport.

And you need to tell us this before we send the label as these details are printed on the label so the courier service knows where to pick up if you are not home.
Once the goods have arrived safely at our address a refund will be given less postage costs unless you have already paid for the return postage.

If for some reason we accept a return of your seeds then they are to be returned to our PO Box so they are not left in a hot letterbox overnight.  Australia Post is the best to use in this instance.
ABSeeds
PO BOX 1624
New Farm,
Queensland,  4005

REFUNDS

After we receive the returned goods and inspect the condition of the items, your refund will be processed within 7 business days.    You will be notified by email when your return has been processed.

EXCEPTIONS

Sale items are FINAL SALE and cannot be returned unless they have arrived damaged.     In which case please contact us immediately.     See notes above about returns.

Liquid products cannot be returned if opened, partly used, or tampered with in any way.

GUARANTEES

We can’t guarantee the success rate of your seeds as every planting condition varies from state to state and how you handled and planted the seeds also varies from person to person.    We offer information and guidance on the seed packs and other information as it becomes available either written on the website, blog or video.

If purchasing other products you should follow the directions on the labels or we can’t guarantee your success.  We believe we offer quality products that should improve your garden and growing experience.

Any other products that are on offer from time to time are subject to the usual terms and conditions or refunds.  Guarantees will depend on the item in question.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
abseeds.au@gmail.com
(+61) 07 3358 3716 (remove the first zero if calling from overseas)
(+61) 0467 006 529 (remove the first zero if calling from overseas)